At Fix My Mind, we’re committed to protecting and respecting your privacy.

This privacy policy explains when and why we collect personal information about people who visit our website, how we use it and how we keep it secure.

This policy was last updated in April 2018. We may change this privacy policy from time to time. By using our website, you’re agreeing to be bound by this policy.

Any questions should be sent by email to [email protected]. Alternatively, you can phone us on 0800 122 3073.

We obtain information about you when you use our website, for example, when you contact us about services, if you register to receive a free consultation.

The personal information we collect might include your name, email address, IP address, phone number, what you may be seeking some help with. Plus information regarding what website pages are accessed and when.

We may use it:

• To contact you to arrange appointments
• To carry out our obligations arising from any contracts entered into by you and us;
• Seek your feedback and views on our services
• Notify you of changes to our services;
• For marketing purposes; to send you communications which you have requested and that may be of interest to you

We will hold your personal information on our systems for as long as is necessary for the relevant activity. Or as long as is set out in any relevant contract you hold with us. Or, as long as is required by clinical insurance purposes.

We will not sell or rent your information to third parties or share your information with third parties for marketing purposes. Ever!

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

If you don’t want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information or contact us.

We will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: [email protected]

We use cookies as it helps us to improve our website and deliver a better more personalised service. You can switch off cookies by setting your browser preferences.

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

We use Google analytics to review statistical information about our website visitors. In addition, our web site may occasionally use a web site recording service (not currently in use as of April 2018). This service can record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected in this way is for Fix My Mind’s internal use only and the information collected is used to improve our website usability.